Frequently Asked Questions
Everything you need to know about our handcrafted wind chimes and garden decor.
How are Woodstock Chimes tuned?
Our chimes are precision-tuned using a computerized process to ensure each tube vibrates at the exact frequency for a specific musical scale or melody.
Can I leave my chimes outside year-round?
Yes, Woodstock Chimes are designed to withstand the elements. However, in extreme weather conditions or severe winters, we recommend bringing them indoors to preserve the finish.
What is your shipping policy?
We offer standard and expedited shipping across the continental United States. Orders typically ship within 1-2 business days, and tracking information is provided via email once the package departs our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it in its original packaging for a full refund or exchange.
Do your products come with a warranty?
Yes, all Woodstock Chimes products carry a one-year warranty against defects in materials and workmanship from the date of purchase.
How do I clean and maintain my wind chime?
To maintain the chime's beauty, we recommend wiping the tubes with a damp cloth and mild soap. For wooden components, applying a thin layer of lemon oil or teak oil periodically will prevent drying and cracking.